Refund Policy

Last Updated: June 10, 2026

1. No Refunds for Used Services

All payments made for membership plans or any other services on Loving.lk are non-refundable once the service has been activated or used.

2. Eligible Refund Scenarios

Refunds may be issued in the following limited cases:

• Duplicate payments made in error.
• Payment processed but service not activated within 48 hours.
• Unintentional charges caused by technical error (with proof).

3. Refund Request Procedure

If you believe you are eligible for a refund, please email us at support@loving.lk within 7 days of the transaction. Include the following:

• Your full name and Loving.lk username
• Transaction ID and payment proof (screenshot or receipt)
• Reason for the refund request

4. Refund Processing Time

If approved, the refund will be processed within 7–14 working days and returned to your original payment method.

5. Non-Refundable Situations

• Change of mind after purchase
• Failure to find a suitable match
• Account suspension due to violation of our terms
• Late refund requests (after 7 days)

6. Contact Us

For questions or help with payments, contact our support team at support@loving.lk.