Frequently Asked Questions (FAQ)

Last Updated: June 10, 2026

1. What is Loving.lk?

Loving.lk is a Sri Lankan matchmaking platform designed to help individuals find meaningful relationships and potential life partners in a safe, respectful environment.

2. Is Loving.lk free to use?

You can create a profile and browse basic matches for free. Premium features, such as unlimited messaging or profile boosts, may require a subscription or one-time payment.

3. How do I create an account?

Click on the Sign Up button and fill in your basic details. Once submitted, you'll receive an email verification to activate your account.

4. How is my privacy protected?

We use secure encryption (SSL), don't sell your data, and only show your profile to logged-in members. You can control your visibility in your account settings.

5. Can I hide or delete my profile?

Yes. You can temporarily hide your profile from search results or permanently delete your account from your dashboard settings.

6. How do I contact customer support?

You can email us at support@loving.lk. We typically respond within 24–48 hours.

7. Are payments secure?

Yes. All payments are processed through secure third-party gateways (like Stripe or PayHere). We do not store your card details.

8. Why was my profile rejected?

Profiles may be rejected if they contain inappropriate content, incomplete information, or violate our community guidelines. You can revise and resubmit.

9. Can I block or report users?

Yes. You can block or report users directly from their profile. Our moderation team will review reports and take appropriate action.

10. Is this service only for Sri Lankans?

While Loving.lk is focused on the Sri Lankan community, users from anywhere are welcome — especially those interested in Sri Lankan culture and relationships.